Booking Policy
To ensure your preferred appointment time, we recommend you schedule your appointment with as much advanced notice as possible. We require a valid credit card to be on file to book any appointment but you may pay in any format when you check out after your appointment. Clients who are willing to provide a credit card will have first priority to bookings and appointments.
We do not allow walk-in appointments. All clients are required to book appointment and provide a card on file via phone or online booking at least an hour and a half prior to your preferred appointment time.
Cancellation & Rescheduling Policy
We understand that life happens! To avoid a full-service cancellation fee, 24-hour notice is required for cancellations or rescheduling, whether or not you have confirmed your appointment.
Not confirming an appointment does not cancel it. You must call, email, or message us at least 24 hours before your appointment.
Auto-text and email reminders are provided as a courtesy and are not a two-way correspondence. It is your responsibility to keep track of your appointment; we are not responsible for ensuring or reminding you of your appointment. Failure to receive or respond to a reminder does not waive the cancellation or no-show fee.
For appointments booked with a membership, package, or gift card, the applicable fee may be deducted from your available credit or gift card balance.
Day of Cancellation or No Shows
If you must cancel the day of an appointment or do not show up to your reserved appointment time, you will be charged for your full appointment cost to the card on file (whether you have confirmed your appointment or not). Please call the office if you are running late for your appointment so we can make the appropriate accommodations. If you are more than 15 minutes late we will try our best to accommodate your appointment but we cannot guarantee.
After 2 no-show appointments or 2 same-day cancellations, you will be unable to book unless your service is paid in full at the time of booking.
*For Longevity Wellness Members - after 2 no-show appointments or 2 same-day cancellations you will be charged a credit and a $65 cancelation fee.
If you are late to your appointment
To help us provide a great experience for all clients, we do our best to accommodate late arrivals to massage or facial appointments. However, if you arrive 15 minutes late or more, we may have to reschedule or cancel your appointment. Your service provider is NOT required to accommodate your appointment if you are over 15 minutes past your scheduled appointment time. Our service providers follow a tight schedule with other clients, so they will not be able to extend your appointment into the next reserved time slot.
If time allows, we’ll do our best to offer a shortened service with the time remaining.*
*Please remember that payment for the originally booked appointment is required, as that time is reserved just for you.
Day of Booking
If you are looking for a same day appointment, you must call or book at least an hour and a half ahead of preferred booking time so our service providers can prepare. If you book a same day appointment and do not show up to the appointment or cancel, the same above policies are implemented.
Membership Cancellations
If you wish to cancel your Longevity Wellness Monthly Membership, please send an email to info@charlestonlongevity.com to request our Membership Cancellation form. All unused credits will be lost 14 days after the date of cancellation.
Expiration Dates
ALL Massage, Facial, and Sauna Packages expire 6 months after purchase date.
ALL Gift Certificates expire 12 months after purchase date.